Our Vow to respond to your needs within four business hours

As the first aggregator business that is genuinely shaped in response to our Broker Partners needs, our offering is designed to help you grow and strengthen your business.

But actions speak louder than words so we have developed a unique Service Guarantee for our Broker Partners - to call you back within four business hours, or $100 will come your way, no questions asked.

Why are we doing this? We are committed to empowerment for our brokers and to being innovative, responsive, accessible and fair. This service guarantee is an assurance of our commitment to providing you with a better, more responsive and first class service.

What does this mean for you? If you are a Broker Partner and you call Vow and leave a voicemail message asking for a return call, we guarantee that a Vow representative will call you back within four business hours. If we are unable to do so then we will add $100 onto your next commission payment or donate it to a charity of your choosing.

Who does it apply to? The service guarantee applies to Broker Partners. A Broker Partner is classified as a loan writer and/or principal person who works under or holds an active agreement with Vow Financial or one of its subsidiaries. It does not apply to terminated or prospective clients, internal employees of Vow and associated companies, suppliers, lenders or associates.

Clarifications, exceptions and definitions