Vow Voice 12th July 2019

The Reserve Bank has certainly been keeping the Resi team on their toes over the past couple of months. With rates at a record low, we thought it timely to provide you with an update on the Flexi Options pricing.

Some of the highlights include:

• Owner-Occupied Variable rates starting at 3.19% p.a.
• Owner-occupied Fixed rates (2 and 3 years) as low as 3.34% p.a. along with the flexibility of an optional 100% offset account.
• Investment variable loans starting as low as 3.59% p.a.

Please note that these rates are available now, but if a loan needs to be solicitors instructed before 29^th July, the instructions will need to occur on the relevant pre-rate drop rate as anything instructed by 29 July will benefit from the reductions outlined below.

We are also pleased to announce that existing variable rate customers will benefit from the following reductions from 29 July 2019.

• All Owner-occupied variable rate borrowers rates will reduce by 0.20% p.a.
• All investment variable rate borrowers rates will reduce by 0.15% p.a.

Download the latest Rate Card 29/07/19

For all Scenarios or policy questions please contact the friendly team at Resi: Please call 1800 737 448 and select:

Option 1 for Sales team or brokersupport@resi.com.au

• Craig Herden: National Sales Manager on 0478 537 841 or craig.herden@resi.com.au
• Tony Wakim: NSW BDM on 0416 409 100 or tony.wakim@resi.com.au
• Jason Hulbert: VIC BDM on 0468 755 419 or jason.hulbert@resi.com.au

Option 2 for Credit team or credit@resi.com.au

• Matthew Cragg: National Credit Manager

Option 3 for Service team or service@resi.com.au

• Celina Tramontini: National Service Manager

The Legal & Compliance Team supports the Broker Network to manage legal, risk and compliance matters. This is to meet the expectations of our customers, funders and other stakeholders whilst remaining compliant with the law.

Craig Elliott has recently joined the Team as the new Head of Legal & Compliance. Craig has extensive experience across compliance and risk working with Allianz Australia (Insurance & Premium Funding) and more recently the Thorn Group (Consumer Leasing & Commercial Finance). The recruitment coincides with the retirement of Stephen Wormald, the Senior Compliance Manager in August 2019.

Your Legal & Compliance Team members are;

Craig Elliott - Head of Legal & Compliance| craig.elliott@ybr.com.au
Yalda Noorzy - Legal Counsel | yalda.noorzy@ybr.com.au
John Hutchinson - Complaints Manager| john.hutchinson@ybr.com.au
Maran Vedarethinam - Legal & Compliance Officer | maran.verarethinam@ybr.com.au
Zobeida (Zee) Aboushamat - Quality Assurance Manager | zoebeida.aboushamat@vow.com.au

Commonwealth advised in November 2018 that they were making changes to the way they calculate upfront broker commissions for home loans.

They made the changes with the goal of improving customer outcomes as our guiding principle. At that time, they also advised that they would continue to monitor and review all broker and customer outcomes of this change.

As a result of your feedback and their ongoing monitoring and reviewing process, they would like to advise you of a further enhancement to these changes.

Treatment of Subsequent Utilisation of Funds

Additional upfront commission will be paid on the twelve month anniversary of the loan for subsequent utilisation of funds from a linked offset facility (Every Day Offset (EDO), MISA or Redraw).

Minimum threshold

They will pay commission on subsequent utilisation of funds of $20,000 or more.

Timing / frequency
Commencing 24 November 2019 they will review additional upfront commission, once a year, on the twelve month anniversary of the loan.

Exclusions
Viridian Line Of Credit (VLOC) and Construction Loan.

Frequently Asked Questions? Read the FAQ's

Customers who take out a Bankwest Complete Home Loan Package and select the Bankwest Qantas Platinum Mastercard as part of the package will be eligible to receive 50,000 Bonus Qantas Points.

Until August 31^st, customers with a new Bankwest Qantas Platinum Mastercard receive:

• 50,000 Bonus Qantas Points, when they spend at least $3,000 on eligible purchases in the first 3 months*.
• Earn 0.75 points per $1 on their first $2,500 spent on eligible purchases per month (0.3 per $1 thereafter).
• No foreign transaction fees on online and overseas purchases#, plus complimentary overseas travel insurance for them and their family~.

Find out more at bankwest.com.au/brokers/offers

This information is for Broker use only.

_{Important things you should know: Package must include an eligible home loan, credit card and the offset transaction account. Minimum loan size, other lending criteria and fees and charges apply including annual package fee of $395. Lending criteria, fees and charges, Terms and Conditions apply and are available on request. One Bankwest Qantas Mastercard per customer. *50,000 Bonus Qantas Points promotion only available to new Bankwest Qantas Platinum Mastercard customers ($3,000 minimum credit limit) who apply from 24 May 2019 until 31 Aug 2019, and meet the minimum spend requirements within three months of account opening. Bonus Qantas Points are transferred to your account within five months of account opening and are subject to change. Excludes product transfers from existing Bankwest credit cards. #Foreign transactions are transactions occurring outside of Australia whether in foreign currency or Australian dollars including if you are in Australia (for example, online) where the merchant or the financial institution or entity processing the transaction is located overseas. No foreign transaction fees apply for Platinum or World customers. Other fees and charges may apply, including when using overseas ATMs. ~Limitations, exclusions and eligibility criteria apply. See Credit Card Insurances Product Disclosure Statement and Information Booklet (PDF) for details. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Bankwest, a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit licence 234945.}

MyConnectplus+ provides a premium home buyer service to your clients.

Their specialist home buyer team will contact your client to assist with the utility connections in their new home.

This service is a perfect accompaniment to yours, whereby they will offer a choice of providers across electricity, gas, phone, internet and pay tv.

In one phone call, they'll and source the 'best fit' provider/s with the best rates for your client.

Clients will then have all services booked in for the day they move in. Fast, simple, free.

Referring is easy too- we have a push button integration through Vownet to forward referrals - Click here for the 'how to' flyer.

You can also download the Vow MCplus+ Client Flyer

Being a zero-cost service to your client, this provides a great point of difference and creates a further enhanced service experience.

Shortly you will receive your Agent ID for this integration so you can start referring.

Our MyConnect representative (Andrew Larter) is available at any time to assist with any queries or questions. You can reach him on -andrew@myconnect.com.au or 0498 777 057