Westpac to compensate home loan customers
Westpac today announced it is compensating customers who held one of 13,000 Westpac owner occupier interest only variable home loans affected by a mortgage processing error.
The error has led to these customers continuing to make interest only repayments on their mortgage instead of being switched to principal and interest repayments at the end of their interest only period.
To read Westpac's media statement, please visit: https://www.westpac.com.au/about-westpac/media/media-releases/
A dedicated customer service line has been established for customers with any queries. Should customers contact you for information, please ask them to call 1300 132 925.