Improved Offering and Service from Resi

Resi has the new look Flexi Options product. The Flexi Options product provides you with the sharpest rates and fantastic product features which include 100% offset on the full fixed rate.

This product is suited to First home buyers and investors alike with 3 year fixed rate of 3.24% up to 90% LVR for Owner Occupier properties.

Let's not forget, that sitting behind this great product, is a powerful in-house processing team who have one goal: to get you to settlement, as quickly as possible. Our aim is to make life easier for you which is why we have invested significantly to simplify the process and provide you with an outstanding service.

We have a full range of supporting documents available on . These include process maps, fact sheets for all our products and post settlement guides to what the clients after settlement experience is like through to document check lists.

If you need any assistance with placing a deal or have a scenario to work though please contact your Resi BDM

For all enquiries, please call 1800 737 448 and select:

Option 1 for Sales team or

Craig Herden: National Sales Manager on 0478 537 841 or

Tony Wakim: NSW BDM on 0416 409 100 or

Jason Hulbert: VIC BDM on 0468 755 419 or

Option 2 for Credit team or

Matthew Cragg: National Credit Manager

Option 3 for Service team or

Celina Tramontini: National Service Manager

Cameron Kusher joins the National Conference

Cameron Kusher of CoreLogic will be attending the National Conference in Darwin to present a National Market update. Cameron Kusher is CoreLogic's head of research for Australia and one of the leading commentators nationally on housing market conditions and trends. Cameron utilises CoreLogic's vast array of housing data as well as publicly available data, economic and demographic trends

to provide in depth analysis of residential property market trends throughout the country. Cameron is regularly quoted in the media and

a sought-after presenter for consumers, the finance, development and valuation industry. Cameron is responsible for the day-to-day output of CoreLogic's Australian residential research team and is the author of its regular reports. Cameron has over 15 years of experience in the residential property sector with almost 15 years of experience as a residential property analyst. Cameron has also worked as a commercial property researcher, development consultant and in the property development sector.

Tickets are still available by clicking here.

NAB Broker Website Refresh

As the bank behind the broker we're always looking at ways to make it easier for you to do business with us.

We have refreshed today to bring you a new look and feel website which is more intuitive and secure. This is the first of many planned updates to the site.

How will Brokers be notified of these changes?

Brokers should have already received communications in July about the new refreshed site. NAB will be re-communicating to brokers also this week that will include the Quick Reference Guide in the BDM Update.

Which browsers does the portal work best with?

The website will work best if viewed on the following browsers:

  • For desktop: Google Chrome (latest version and version minus last), Internet explorer® V11, Safari 10.0+, FirefoxTM (latest version and version minus last) or Microsoft Edge 15.
  • For mobile: Safari 9.0+, Chrome mobile browser (latest version and version minus last) or Samsung default browser 4.0

Further information/support:

  • Check out the Quick Guide NAB have put together to help you see what's changed and find the sections you need.
  • If you still have queries about portal access, please contact the Broker Response Centre Team at or 1300 622 276 for more information.

In addition to the new website - there is lots happening at NAB which they have communicated over the last couple of weeks.

Last week NAB launched their Spring Home Loan Campaign - 'The Story of Progress'. Supported by their new affordability and buffer floor rates, as well as their current pricing offers, you'll see the campaign promoted across a number of channels including TV, radio and social media.

The campaign will showcase the following ways they offer support and flexibility to brokers and their customers:

  • Flexi repayments - the ability to modify repayments, switch loan type, take a repayment breather
  • Cash back offers - new lending and refinance customers get $2,000 cash back when they take out a home loan with NAB - for all NAB offers refer to
  • NAB Check-in - our email program which checks in with customers and provides insights to ensure they're making the most of their NAB product/s
  • Tools & calculators - property reports, borrowing/repayment calculators, loan selector tools
  • The NAB App - a quick view of equity, redraw access, My Goals section to save towards a property

Any questions / issues relating to the information contained here please direct to Kristy Clucas on or Nicole Triandos on

Major Bank Wins Responsible Lending Case Against ASIC

Source: By Charbel Kadib 13 August 2019

The Federal Court has ruled in favour of Westpac in a responsible lending "test case" against the corporate regulator.

Federal Court Justice Nye Perram has dismissed the Australian Securities and Investments Commission's case against Westpac regarding alleged breaches of responsible lending obligations in its issuance of home loans through the use of the Household Expenditure Measure (HEM) benchmark.

In September 2018, Westpac admitted to breaches of responsible lending obligations when issuing home loans to customers and agreed to pay a $35-million civil penalty to resolve Federal Court proceedings under the National Credit Act.

ASIC and Westpac jointly approached the Federal Court, seeking orders that the bank contravened the responsible lending provisions of the National Credit Act because of its automated decision system.

ASIC reported that the litigation related to Westpac's home loan assessment process during the period December 2011 and March 2015, during which approximately 260,000 home loans were approved by Westpac's automated decision system.

Further, for approximately 50,000 home loans, ASIC noted that Westpac received, and did not use, consumers' actual expense information that was higher than the HEM.

Additionally, ASIC reported that for approximately 50,000 home loans, Westpac used the incorrect method when assessing a consumer's capacity to repay a home loan at the end of the interest-only period.

The regulator contended that of the 100,000 loans, Westpac should not have automatically approved approximately 10,500 loans.

Had the civil penalty been approved by the Federal Court, it would have been the largest civil penalty awarded under the National Credit Act.

However, the Federal Court was tentative in its approach to the matter.

Justice Nye Perram had sought a friend of the court to consider whether the Westpac case even constituted a breach of the NCCP (reportedly stating that "there is no fact before (him) that any unsuitable loans were made").

Justice Perram has now judged that a lender "may do what it wants in the assessment process", noting that other provisions of the NCCP impose penalties if lenders make unsuitable loans as a result of that process.

Justice Perram also found that Westpac did take account of consumers' declared living expenses, pointing to another rule in Westpac's system, which compared declared living expenses to income was a measure of suitability.

Westpac has welcomed the Federal Court's judgement, with the chief executive of the bank's consumer division, David Lindberg, describing the decision as a "test case" relating to the broader lending industry's responsible lending practices.

"Westpac has always sought to lend responsibly to customers and takes its lending obligations very seriously," he said.

"This is an important test case for the industry, and we welcome the clarity that today's decision provides for the interpretation of responsible lending obligations."

In response to the verdict, ASIC commissioner Sean Hughes has stated that the regulator would "review the judgement carefully", given the potential precedent it may set for serviceability assessment practices in the mortgage industry.

"ASIC took on the case against Westpac because of the need for judicial clarification of a cornerstone legal obligation on lenders. This is why ASIC refers to this case as a 'test case'," he said.

"As a regulator, it is our role to test the law.

"The obligation to assess applications builds on the obligation on banks to make inquiries about a borrower's financial circumstances and capacity to service a loan and to verify the information that borrowers give banks."