Vow Voice 2nd August

Resi has reduced its fixed rates on the Flexi Options and on the Smartpro product range

Resi Flexi options fixed 2 & 3 year up to 90% LVR 3.24%

• NRAS properties up 80% Refinance
• Construction up to 95% For O/O
• Construction of up to 4 units on one title
• O/O lending starting at 3.29% P & I Variable
• O/O 80-90% LVR starting at 3.39%
• Bridging Finance Servicing on end debt only
• No Credit Scoring below 80% LVR
• Investment lending. Starting at 3.59% P & I variable
• Investment lending up to 90% I/O
• Offset account available on all loans including fixed

Resi Smartpro fixed 2 year up to 80% LVR 3.17%

• Construction up to 95% for O/O
• Property up to 120 acres acceptable as security
• O/O with rates from 3.84% P & I Variable
• FHOG can be used as funds to complete
• No need for Genuine savings if LVR is below 90%
• 6 months rental statements can be used as genuine savings contributions
• No credit scoring below 80% LVR

For all supporting document checklists, service calculators and rate cards please go to:

https://www.vow.com.au/resi-home-loans

Or contact our sales team who will be more than happy to assist with any scenario or question:

For general enquiries, please call 1800 737 448 and select:

Option 1 for Sales team or brokersupport@resi.com.au

Craig Herden: National Sales Manager on 0478 537 841 or craig.herden@resi.com.au

Tony Wakim: NSW BDM on 0416 409 100 or tony.wakim@resi.com.au

Jason Hulbert: VIC BDM on 0468 755 419 or jason.hulbert@resi.com.au

Option 2 for Credit team or credit@resi.com.au

Matthew Cragg: National Credit Manager

Option 3 for Service team or service@resi.com.au

Celina Tramontini: National Service Manager

People are constantly wondering what the secret is to the world-class service and happy cast members at Disney. This workshop will outline the heart of the service and employee engagement at Disney and how this can translate to your business. The tailored learning events are designed to inspire and provide advisory services for companies or individuals looking to create cultural change through customer service.

What you will learn

• Disney institute quality service insights to assess and improve customer experience
• Understand how quality service standards create a consistent service experience
• Determine how to differentiate your service
• Understand necessary processes to develop a culture that delivers exceptional service
• Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships

Some of the sessions you will take part in are

• What exactly does Disney do differently
• Disney's approach to Quality Service
• The Decline of Service
• Creating an Emotional Connection to Service
• Service Drives Differentiation
• Delivering Exceptional Service, Process, Place and People

How this will help your business

• Build a relationship with your clients that will guarantee they are yours for life
• Develop strategies that will see you boost your client base
• Build service processes into your day to day activities that will enhance your relationships with your clients

You may not have a business opportunity like this again so register for the conference today to ensure you don't miss out. For more detailed information on this Disney Institute please visit www.disneyinstitute.com

To assist with the costs in getting you to Darwin we are happy to announce that we have arranged a payment plan option. Your conference ticket and three nights' accommodation can now be paid via 6 equal payments of $327. To arrange this please register for the conference ticket and accommodation package via the website below and enter the code Payment Plan (case sensitive) or get in touch with Amy Dimech on 0411 482 374 or your BDM for more information.

Register now

Here is a short note to provide some clarity regarding the management of servicing rates in ApplyOnline.

Given the recent changes in serviceability rates, ApplyOnline are perceiving some confusion from front end users. Where brokers have historically seen lenders apply a set assessment rate (for example: 7.25%), they are now seeing many apply a floor rate (for example: 5.5% or 5.75%). However, it is important to note that these are floor rates, and, they are applying higher rates (for example: the actual fixed rate, a reversion rate, or actual rate plus margin). As a result, we are seeing many loan applications that have rates ranging from the floor to 7% and onwards.

ApplyOnline primarily wanted to communicate that as lenders are making changes to serviceability rates, these can be made in real time in ApplyOnline, and all servicing rates in ApplyOnline are current as per the instruction of lenders. There are no delays, unless where a lender has asked ApplyOnline to specifically delay the application of new servicing rates, such as CBA, NAB, Advantedge and Heritage Bank - who have chosen to implement changes on selected dates in August.

We are preparing to release a revamped Diversification Opportunities feature (previously known as the Cross-Sell feature) with significant changes that will be immediately noticed by all users.

Diversification Opportunity feature has the objective to make it easy to discuss other services with clients during and after the loan application. We believe that this feature will present a clear competitive advantage for you and your members and it deserves some over and above promotion by you.

Key changes

• Brokers will be able to discuss other services with their clients during an interview, with diversification questions/referrals appearing contextually through the Client Profile and Broker Tools.
• Summary of all relevant opportunities is now presented in a separate tab (Diversification opportunities).
• Contact view will contain a list of all diversified offerings with the key incentive for brokers to keep regular review meetings. Regular meetings will assist brokers in defending current position on the trail commission.

Key benefits

• Improved customer service with relevant services referred to the loan applicants/clients;
• Improved compliance and readiness for 'best interest duty' laws (if ever enacted);
• Super easy management of referrals via email templates (and API integrations);
• Increased revenue from these additional services and;
• More sustainable broker businesses.

We will be now heavily focused to the addition of relevant referral partners via APIs, to further streamline the referral process. Please feel free to shoot me who you want linked, we will schedule their implementation this year.

Enterprise users: we are also looking at the possibility to push templates and referral integrations from enterprise settings, thus removing the need to individually set up each email template and referral email address.

IMPORTANT:

Please read this step-by-step article and notify your members of the imminent changes. I did not include any screenshots here as you need to read this article. I will add a video demo to this article later tomorrow.

We expect this and other recent feature updates (communicated last week) to go live on Monday, 5th August. We will notify users with an in-app message when live.