2019 National Conference and the Disney Institute

People are constantly wondering what the secret is to the world-class service and happy cast members at Disney. This workshop will outline the heart of the service and employee engagement at Disney and how this can translate to your business. The tailored learning events are designed to inspire and provide advisory services for companies or individuals looking to create cultural change through customer service.

What you will learn

  • Disney institute quality service insights to assess and improve customer experience
  • Understand how quality service standards create a consistent service experience
  • Determine how to differentiate your service
  • Understand necessary processes to develop a culture that delivers exceptional service
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships

Some of the sessions you will take part in are

  • What exactly does Disney do differently
  • Disney's approach to Quality Service
  • The Decline of Service
  • Creating an Emotional Connection to Service
  • Service Drives Differentiation
  • Delivering Exceptional Service, Process, Place and People

How this will help your business

  • Build a relationship with your clients that will guarantee they are yours for life
  • Develop strategies that will see you boost your client base
  • Build service processes into your day to day activities that will enhance your relationships with your clients

You may not have a business opportunity like this again so register for the conference today to ensure you don't miss out. For more detailed information on this Disney Institute please visit www.disneyinstitute.com

To assist with the costs in getting you to Darwin we are happy to announce that we have arranged a payment plan option. Your conference ticket and three nights' accommodation can now be paid via 6 equal payments of $327. To arrange this please register for the conference ticket and accommodation package via the website below and enter the code Payment Plan (case sensitive) or get in touch with Amy Dimech on 0411 482 374 or your BDM for more information.

Register now