Vow Empower Improvements
Based on the feedback of Vow brokers, there have been a number of improvements added to the Vow Empower processes. Here is a summary of the main changes, any questions, please don't hesitate to contact your Macquarie BDM!
More welcome calls
Based on the positive feedback we've received from brokers and clients, we're expanding our initiative to call clients after settlement to make sure they're happy with their experience and they know how to navigate the online features of their account. The benefit of these calls is that your clients know what to expect from their new loan and how to get the most out of it.
If you'd like to communicate some of these messages to your clients, we've provided a helpful article below that you could send them.
Improvements to DocuSign
In response to your feedback, we've been working to improve the DocuSign experience and it now has a new look and feel, offering a more streamlined user experience. We've simplified the signing process, and introduced expandable tabs for lengthy documents to improve readability and navigation.
Keeping you informed
We're expanding our initiative to notify you when we learn your clients are planning to refinance so we can help support you in retaining them. We now require verbal instructions from one of the borrowers to begin the discharge process with our solicitors.